Refund & Returns Policy
Effective Date: April 1, 2025
At EazyLiv, we stand by the quality of our smart home products and want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help!
📦 1. Return Eligibility
You can request a return within 7 days (choose your period) of receiving your product if:
- The item is unused, in original packaging, and in resellable condition
- The item is defective or damaged upon arrival
- You received the wrong product
Note: Some items such as custom installations or software subscriptions may not be returnable.
🧾 2. How to Request a Return
To start a return, please contact us at:
📧 omsmartsolutionsllc@gmail.com
Include your order number, product details, and reason for return. Our support team will guide you through the next steps.
💸 3. Refunds
Once we receive and inspect the returned item, we will:
- Approve or reject your refund based on the product condition
- If approved, process the refund to your original payment method
- Send you an email confirmation
Processing time: Refunds may take 5–10 business days depending on your bank or payment provider.
🚚 4. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe return.
❗ 5. Damaged or Faulty Items
If your product arrives damaged or not working properly, contact us within 48 hours of delivery. We’ll replace it or issue a full refund—no hassle.
🔁 6. Exchanges
Need a different model or product? No problem! If eligible, we’ll gladly exchange the item. Just reach out and we’ll assist you with the process.
🕒 7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company or bank (it may take some time before your refund is posted)
- Still nothing? Reach out to us at omsmartsolutionsllc@gmail.com
📬 Contact Us
We’re here to help!
EazyLiv Support Team
📧 Email: omsmartsolutionsllc@gmail.com
🌐 Website: eazylivautomation.com